“KOKORO-GENKI SEIKATSU” FAQ

Question about temporary registration /full registration

On the temporary registration screen, I entered the necessary items such as employee number and birth date, and pressed [entry] button, but “We can’t find your data.” is displayed, so I can’t proceed ahead

A. Please confirm the points below.

  • Is extra letters or spaces entered in the “employee number”?
  • In the case of companies or organizations belonging to group companies or holdings, have you entered the employee number that you specified beforehand if you have more than one employee’s number?
  • “Employee number” may or may not include the first alphanumeric number.(It depends on the company and organization.)

Please contact “KOKORO-GENKI SEIKATSU” support group or the person in charge of stress check if the same indication is displayed after you check it and try it again.

I pressed the [entry] button on the temporary registration screen, but “Please specify the email address in the correct format” is displayed, so I cannot proceed ahead

A. E-mail addresses that can be registered in “KOKORO-GENKI SEIKATSU” are only half-width alphabets, half-width alphanumeric characters, dots (.), Underscores (_), and hyphens (-).
* If dots are used at the beginning of an email address, before @, or consecutively, you can not register.
If it is entered in full width, it will be regarded as a discrepancy, so please make sure to enter it with [Half-width].Please pay special attention to @.

After provisional registration, you won’t receive an e-mail

A. Please check to make sure that there are no errors in the email address you entered, and try to tentatively register again.
If there is no error in the email address, the temporary registration information mail may have been sorted into the “spam folder”, so please check it out other than the main inbound folder as well.
If you have set up spam, please cancel the settings and re-register.
* Please set it so that you can receive “@wl-kokorogenki.jp” and “@welllink.co.jp” email addresses.
* Sometimes you have a junk mail setting in the default setting.Would you check it to be sure?
Also, if you have another email address, Could you try with it too?

I clicked the URL in the email for registration, but the site was not displayed

A. The URL shown in this registration information email expires 30 minutes after the tentative registration is completed.
If you do not complete the full registration within 30 minutes from the completion of temporary registration, your registration details will be deleted.
In this case, please complete the procedure from the temporary registration URL.

Can I register with a mobile device such as a mobile phone?

A. Android (including tablets) and iPhone・iPad are available for mobile phones and mobile devices.
feature phones are not supported.

I forgot my temporary registration password

A. If you have forgotten your temporary registration password, please proceed from the temporary registration again.
Please set a password between 8 and 16 single-byte alphanumeric characters.

I entered the temporary registration password on the screen of this registration, but it shows as wrong

A. There is a possibility that it is different from the password you entered at the time of temporary registration. If you have forgotten, please proceed from the provisional registration again.
Please set a password between 8 and 16 single-byte alphanumeric characters.

Question about login

I forgot my registered email address, so please let me know

A. Click “Inquiry about the use ” at the bottom of the “KOKORO-GENKI SEIKATSU” login screen to inquire about the registered e-mail address from the “Content of inquiry” on the Inquiry form, and enter the following information.
* Please read “deal with personal information” of “KOKORO-GENKI SEIKATSU” before using the inquiry form.

  • Your company name
  • Name 
  • Katakana
  • Employee number
  • Birthday

I want to change my email address

A. After logging in with your previous email address, you can change to the current email address yourself from “Account Information Setting” on the page.
If you do not remember your e-mail address or can not login, please use the inquiry form to inquire after entering your personal information and the e-mail address you would like to register as well as your e-mail address that you would like to change.
(Please refer to the above for the inquiry form.)

I forgot my login password
(If You remember your previous email address)

A. You can set the password in the steps 1 to 3 below using “forget your password?” on the right side of the “Login” button on the “KOKORO-GENKI SEIKATSU” login screen.

  1. In the password reset form, enter the registered email address and press the “Send password reissue email” button.
  2. You will receive a password resetting email to the email address you entered, so you will access the URL for password resetting stated in the email.
  3. “password reissue” screen will be displayed, so enter your registered email address and new password, and press the “password reissue” button.

I forgot my login password
(If You forgot what email address you used before)

A. After we change the registered email address, it is possible to change the password.
Please fill in the necessary information from the “Inquiry about the use ” at the bottom of the login screen and contact us.
To change your password, you can proceed from “forget your password?” on the right side of the login button.
* “Q. I Forgot my registered email address, so please let me know “ and “Q. I forgot my login password (If I remenber your previous email address)” Please also check them.

I clicked the URL for resetting which described in the password resetting email, but the site did not appear

A. For security reasons, if you didn’t access the URL for password reset within 30 minutes after sending the password resetting email, that URL is invalid.
I’m sorry, but please reset the password again.
Regarding the password reset, please check “Q. I forgot my login password (If you remenber your previous email address)”

When I accessed the URL for resetting the password and entered the e-mail address and password, “This password reset token is invalid” was displayed

Could you check the following 2 points and try it again?

  • Whether the link is broken or not
    (If the URL has a line break, it may not function properly even if you can access it, so we recommend copying and pasting the URL from end to end in the browser.)
  • Whether the entered email address is correct or not

When I login with Google Chrome, the pop-up saying “A data breach on a site or app you use exposed your password”

A. When you login with Google Chrome, the pop-up saying “A data breach on a site or app you use exposed your password.”
It does not mean that “KOKORO-GENKI SEIKATSU” caused information leakage.
The pop-up is displayed because password matched with “A combination of ID and password that has been leaked in the past” acquired by Google and “the e-mail address (ID) and password used to login to KOKORO-GENKI SEIKATSU.”

When the pop-up is displayed, please change either or both of the e-mail address and password used to login to “KOKORO-GENKI SEIKATSU.”

【How to change your e-mail address and password】
After clicking “Account Information Setting” on the top right of the home, please change them from “E-mail address change (Change Password)” on the left side of the screen.

Question about inquiries

I want to apply for health consultation and interview

A. The contact points for health consultations are described in “Mental and Physical Health Advice Line” on the top page of “KOKORO-GENKI SEIKATSU.”
Please check “Notice from stress check implementer to you” on the top page of “KOKORO-GENKI SEIKATSU” for the place to apply for the interview after stress check.

* ” Inquiry about the use ” button in the “KOKORO-GENKI SEIKATSU” page is a contact point for the operation of “KOKORO-GENKI SEIKATSU.” As it is not window of health consultation, interview, please be careful.

I made an inquiry from “Inquiry about the use”, but I haven’t received a reply

A. After sending the inquiry form,you will receive a confirmation email.

Within 10 minutes, if you do not receive a confirmation email
We apologize for the inconvenience, but please check your email address, spam settings, etc., and contact us again.

When you receive a confirmation email
When inquiries are crowded, we appreciate your patience as it might take some time.
We apologize for any inconvenience, please excuse that we are responding sequentially.  (Within 3 business days)

The response time for inquiries is Monday through Friday from 10:00am to 6:00pm (excluding national holidays).

Inquiry about the use

When making an inquiry, in order to confirm your identity,
Please enter Your company name, your name (Katakana), employee number, and Birthday and contact the following.
* It is accepted through the inquiry form or email.

KOKORO-GENKI SEIKATSU Support Group
Welllink Co., Ltd.
kokorogenki-support( # )welllink.co.jp
*Please replace (#) with @.